Privacy Policy

Effective Date: September 10, 2025

1. Introduction

OneLimo (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with applicable laws, including the UAE Personal Data Protection Law (PDPL), Bahrain Personal Data Protection Law, and other regional data protection regulations.

By using our services or visiting our website at onelimo.net, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Identity Information: Full name, date of birth, nationality, and identification document details
Contact Information: Email address, phone number, residential and business addresses
Reservation Information: Pickup and drop-off locations, travel dates and times, flight information, special requests, and service preferences
Payment Information: Credit card details, billing information, and payment method preferences
Communication Records: Records of all communications with us, including emails, phone calls, text messages, and chat conversations

Technical Information

When you visit our website or use our mobile applications, we automatically collect:

Device Information: IP address, browser type and version, device type, operating system
Usage Data: Pages visited, time spent on site, referring websites, search terms used
Location Data: GPS coordinates when using our mobile app or services (with your permission)
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

Service-Related Information

During the provision of our limousine services:

Trip Details: Route information, duration, vehicle used, chauffeur assigned
Service Feedback: Ratings, reviews, and feedback about our services
Emergency Contacts: Contact information for emergency situations
Special Requirements: Accessibility needs, dietary restrictions, or other special accommodations

3. How We Use Your Information

We use your personal information for the following legitimate business purposes:

Service Provision

Processing and managing your limousine service reservations
Coordinating pickups, drop-offs, and route planning
Assigning appropriate vehicles and chauffeurs
Providing customer support and assistance

Communication

Sending booking confirmations and service updates
Communicating about changes to reservations or services
Responding to your inquiries and requests
Sending promotional materials and service announcements (with your consent)

Payment Processing

Processing payments for our services
Managing billing and invoicing
Preventing fraud and unauthorized transactions

Business Operations

Improving our services and customer experience
Analyzing usage patterns and service performance
Training our staff and chauffeurs
Conducting market research and business analytics

Legal Compliance

Complying with applicable laws and regulations
Responding to legal requests and court orders
Protecting our rights and interests
Ensuring safety and security of our services

4. Legal Basis for Processing

Under applicable data protection laws, we process your personal data based on one or more of the following legal grounds:

Contract Performance: Processing is necessary to perform our limousine services contract with you
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services and preventing fraud
Legal Compliance: Processing is required to comply with legal obligations
Consent: Where you have given explicit consent for specific processing activities
Vital Interests: Processing is necessary to protect life or physical safety

We may share your personal information with the following parties:

Service Providers and Partners

Chauffeurs and Drivers: To provide transportation services
Payment Processors: To process payments and prevent fraud
Technology Providers: For website hosting, data storage, and IT support
Insurance Companies: In case of accidents or claims
Maintenance Partners: For vehicle servicing and fleet management

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the business assets.

Legal Requirements

We may disclose your information when required by law, including:

Court orders and legal proceedings
Government investigations and regulatory requests
Law enforcement agencies
Emergency situations involving safety or security threats

With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing.

6. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

Encryption of sensitive data during transmission and storage
Secure servers with firewall protection
Regular security updates and patches
Access controls and authentication systems

Organizational Measures

Staff training on data protection and privacy
Confidentiality agreements with employees and contractors
Regular security assessments and audits
Incident response procedures for data breaches

Physical Security

Secure facilities with restricted access
Surveillance systems and alarm systems
Secure disposal of physical documents and storage devices

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

Service Records: Maintained for the duration of our business relationship and up to 7 years thereafter for legal and tax purposes
Financial Information: Retained as required by financial regulations, typically 7-10 years
Marketing Data: Retained until you withdraw consent or request deletion
Legal Records: Retained as required by applicable laws and regulations

8. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Access Rights

Request access to your personal data we hold
Receive a copy of your personal information in a portable format

Correction and Update

Request correction of inaccurate or incomplete personal data
Update your contact information and preferences

Deletion Rights

Request deletion of your personal data (right to be forgotten)
Request restriction of processing in certain circumstances

Objection Rights

Object to processing based on legitimate interests
Opt-out of marketing communications at any time

Data Portability

Request transfer of your data to another service provider
Receive your data in a structured, machine-readable format

Consent Withdrawal

Withdraw consent for processing where consent is the legal basis
Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

9. Cross-Border Data Transfers

When we transfer your personal data outside the UAE, Saudi Arabia, or Bahrain, we ensure appropriate safeguards are in place:

Adequacy Decisions: Transfers to countries with adequate data protection levels
Standard Contractual Clauses: Using approved contract terms for data transfers
Certification Programs: Transfers under recognized privacy certification schemes
Explicit Consent: Obtaining your consent for specific transfers when required

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us analyze website usage and improve performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used for targeted advertising and promotional purposes

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete such information promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website with a new effective date
Sending email notifications to registered users
Displaying prominent notices on our website or mobile applications

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Compliance and Regulatory Oversight

We are committed to complying with all applicable data protection laws and regulations in the regions where we operate, including:

UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection
Bahrain Personal Data Protection Law No. 30 of 2018
Saudi Arabia Personal Data Protection Law
Other relevant GCC data protection regulations

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

OneLimo

For complaints or concerns about our data handling practices, you may also contact the relevant data protection authority in your jurisdiction.

This Privacy Policy was last updated on September 10, 2025. Please review this policy regularly to stay informed about how we protect your personal information.